April 2024 Online Learning with RUSA

The American Library Association- Reference and User Services Division (RUSA), offers an outstanding combination of repeat and new courses/webinars. Check out our list of upcoming programming below:

Reference Interview 101

Six-week asynchronous course starting on April 1, 2024

Reference Interview is a comprehensive six-week course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images and text, this in-depth educational approach covers everything from the approachability of the librarian to how to follow-up with a patron. Scheduled chat sessions will model interviewing techniques using sample dialogues.

The instructor, Dave Tyckoson, has almost 40 years of experience in academic libraries. Prior to retirement, he was the reference librarian at the Henry Madden Library, California State University, Fresno. Past positions include serving as Head of the Reference Department at SUNY-Albany, Reference Librarian at Iowa State University, and Science Librarian at Miami University (Ohio). Tyckoson has also taught in the Graduate Library schools at SUNY-Albany and the University of Illinois.

Project Management in Libraries

Four-week asynchronous starting on April 29, 2024

During this four-week asynchronous course, participants will review the skills and experiences needed to be exemplary project managers in a library organization. Interactive and dynamic activities such as discussions, reading assignments, and class exercises will accompany each week’s lectures. The four-part topical tour of project management will culminate with a final project management principles. The course is self-paced.

The instructor, Debra Lucas-Alfieri Retired with Distinction from her position as the Head of Reference, Interlibrary Loan, Public Services, and Information Analysis and Instruction, at D’Youville University in Buffalo, NY (2002-2020). Debra’s research, practice, expertise is demonstrated in her book chapter, Project Management in Libraries: An Overview for Middle Managers, which appears in Middle Management in Academic and Public Libraries (2011). She authored Marketing the 21st Century Library: The Time is Now (2015), a librarians’ textbook, published by Chandos, an imprint of Elsevier. She also published academic journal articles in Collaborative Librarianship, the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, the Journal of Library and Information Science, and Library Leadership and Management. Additionally, she served as an editor for the Journal of Library Innovation. For fun, she crafted and published encyclopedia articles the Encyclopedia of Power, the Encyclopedia of Time, the Encyclopedia of Anthropology, and the 20th Century Encyclopedia of Pop Culture. Alongside clinicians, university faculty, and university students, she co-authored and published articles in the nursing and pharmaceutical fields

Debra has been teaching online library science classes, seminars, and webinars for over a decade, working with national organization such as ALA RUSA and Library Juice Academy. She has presented web-based symposiums for organizations in Florida and Montreal. Debra has vast experience and knowledge of the history of libraries and its’ mission, her research and philosophies are highly regarded, studied, and cited across the world. Through teaching and writing, she has impacted students and scholars across the globe.

Before she Retired with Distinction from D’Youville University, she was appointed Faculty Senate Parliamentarian and served from 2018 until she retired in 2022. During her tenure, she was awarded a Sabbatical and Faculty Research Grant in 2014, a Faculty Fellowship Award in 2015-2016, and a promotion to Full-Librarian Academic Rank in 2016. Her retirement created the synergy to collaborate with countless librarians who will then drive our profession and institution of libraries successfully and strategically into the future.

Don’t see a topic that interest you, check out our full listings here or submit a proposal form here.

The Reference and User Services Association (RUSA), a division of the American Library Association, represents librarians and library staff in the fields of reference, specialized reference, collection development, readers’ advisory and resource sharing. RUSA is the foremost organization of reference and information professionals who make the connections between people and the information sources, services, and collection materials they need. Learn more at www.rusaupdate.org.