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AC Program: “The Intentional Library: Creating a Better User Experience with Service Design and Design Thinking”
June 24, 2017 @ 8:30 am - 10:00 am UTC-6
As the field of UX expands and libraries adopt a more user-based way of designing services and solving problems, the techniques, and subsequently, the jargon associated with the field have expanded. Speakers from both libraries and the design industry will explore the intersection between design thinking, user experience, and service design with the intention of clarifying each approach, and providing the audience with practical applications for developing user-centered services to implement at their own institutions.