Empathic design, often referred to as empathetic design, takes a user-centered approach with empathy and compassion toward your user. Empathic design calls libraries to analyze and apply what users need with empathy and purpose and through visualization, develop knowledge and skill to identify the critical needs of your library. You will learn the importance of seeing the library through the eyes of others with compassion and grace, putting aside preconceived notions to establish a library that seeks solutions to the problems of the people they serve.

More information: https://www.ala.org/rusa/empathic-design-learn-apply-empathy-compassion-and-purpose-every-aspect-your-library