Mastering Emotional Intelligence
Emotional intelligence (EI) is an indispensable skill that can help you and your staff communicate more effectively and help foster a more inclusive library environment. EI is a trait that can be cultivated, and in this four-week course, we will discuss theories about developing emotionally intelligent staff through training, mentoring, and succession planning. t that can In this four-week course, we will discuss theories about developing emotionally intelligent staff through training, mentoring, and succession planning. The theories and recommended philosophies and practices of EI will encompass and blend new concepts into existing and widely valued literature and theorists from both the business sector and within the library science field.
Topics covered include staff selection, developing skills and competencies, benefits and rewards, and managing change. In the first week, we’ll cover the hiring process from writing a job description to posting, interviewing, and hiring. As manager and an emerging EI expert, you will learn to develop soft and technical skills in your employees while introducing theory and practicalities of defining and developing core competences in your staff. Because the process of creating an emotionally intelligent organization seems daunting, we will outline what benefits EI brings so that we have end goals in mind. Finally, the challenges of change management will be discussed.