Policies and Procedures: Letting them work for you and your patrons
November 3 @ 1:00 pm - 2:00 pm CDT
Creating policies and procedures are the backbone of library operations. Policies and procedures influence everything from circulation to staff training. Ever have a difficult patron or a dispute? Conflict is hard enough to deal with, but not having an answer makes the situation worse for you and the patron. What about library staff? A lack of procedure makes it harder for you and your staff to set boundaries, understand their patron-base, recognize their needs, and how it fits into the library mission. Creating policies and follow-through procedures are vital for libraries to set guidelines and ensure the diverse needs of patrons are being met.
Registration and additional information may be found: https://www.ala.org/rusa/policies-and-procedures-letting-them-work-you-and-your-patrons