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Reference Interview 101
This six-week course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help your users identify what they need. Using images and text, this in-depth educational approach covers everything from how to be more approachable to how to follow up with a patron.
This course covers the entire reference transaction – from the patron approaching the librarian through the process of determining the patron’s needs to following up on the question. You will receive tips that will help you more successfully communicate with library patrons.
Scheduled chat sessions during the course will model interviewing techniques using sample dialogues. Tailored for support staff, library technicians, newly hired reference librarians, and librarians looking to brush up on their interview skills, the eCourse is geared to cover issues of interest to staff in all type of libraries.