Reference Interview is a comprehensive six-week course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images and text, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with a patron. Scheduled chat sessions will model interviewing techniques using sample dialogues.

More information: https://www.ala.org/rusa/reference-interview-101-november-2023