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Reference Interview is a comprehensive six-week asynchronous course focusing on the methods of evaluating reference services, behavioral aspects of reference service, and the different types of questions that can be use to help patrons identify what they need. Using images and text, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with the patron. Scheduled chat sessions will model interviewing techniques using sample dialogues.
Registration and additional information may be found: https://www.ala.org/rusa/reference-interview