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Virtual Video Reference: Connecting with Patrons at a Distance

November 7, 2018 @ 12:00 pm - 1:00 pm CST

What is the best way to serve a patron’s information need at a distance? Academic and public libraries may utilize virtual chat or email to answer reference questions, but do those reference models always serve as the best communication method? An additional means of providing virtual reference is via video conferencing platforms.

Presenters will discuss practical tips for utilizing video conferencing platforms for virtual reference, establishing rapport with patrons using this medium, and how to determine when video may be an appropriate option for conducting a reference transaction. Situated in quality reference as a whole, the presenters will explore this model of serving patrons no matter their location


November 7, 2018
12:00 pm - 1:00 pm
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