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Emotional intelligence (EI) is an indispensable skill that can help you and your staff communicate more effectively and help foster a more inclusive library environment. EI is a trait that can be cultivated, and in this four-week course, we will discuss theories about developing emotionally intelligent staff through training, mentoring, and succession planning. t…(Read More)

Register for the upcoming Mastering Emotional Intelligence course beginning on October 7, 2019. Emotional Intelligence (EI) is an indispensable skill that can help you and your staff communicate more effectively and help foster a more inclusive library environment. EI is a trait that can be cultivated, and in this four-week course, we will discuss…(Read More)

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